ISO 10001 specifies how customer satisfaction codes of conduct should be planned, designed, developed, implemented, maintained, and improved. ISO 10001 is a set of product-related codes that contain an organization’s promises to consumers about its behaviour. Customers will be more satisfied if such assurances and associated arrangements are made.
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ISO 10001 is designed for use by all companies, regardless of their kind, size, or product offering, including those who create customer satisfaction standards of conduct for use by others. It solely pertains to external consumers and may be implemented by any company, regardless of industry. ISO 10001 additionally contains an annexe with examples of codes of conduct and particular guidance for small companies. It is devoid of any specifications and cannot be utilized for certification or contracting reasons.